Daylight Savings Office Hours
Reminder: Daylight savings starts March 12th, 2017. Don’t forget to set your clocks forward 1 hour! Beginning March 13th, the leasing office will be open on:

Water Shut Offs and Consumption
We have heard many of your concerns about the water shut offs and have decided Tuesdays and Thursdays from 10:00 am to 2:00pm will serve as our water shut off times for routine maintenance or emergencies. Shut offs will not be done every week, unless needed. Thank you again for your suggestions!

Please also keep in mind, everyone must do their part and conserve water where they can to lower the water bills! Visit Austin Water for water saving tips:

• http://www.austintexas.gov/page/save-water-bathrooms
• http://www.austintexas.gov/page/save-water-kitchens

Dumpster and Recycling
With our new enclosures in place, please remember to not leave trash on the grounds or outside your front door. If a dumpster is full, please return when space is available. Residents will be charged a $500 fine for any furniture items left at the dumpster or anywhere else on the property.

Note: Boxes must be broken down before being placed in the recycling centers, located in front of building 16 and behind building 5/4. The recycling centers are for recyclable items only. No landfill trash is permitted in these receptacles.

Renter’s Insurance
Accidents happens! To make sure your belongings are safe, check your renter’s insurance policy to ensure it is current and updated with the office.

Portable Washing Machines
Portable washers are NOT permitted inside apartments. The buildings’ plumbing system is not designed to accommodate the water flow required for washing machines. Our laundry facilities are located at Buildings 5 and 19. If a portable machine is found in your apartment, you will be charged a $100 fine and will be required to remove it immediately. If damage is caused to your apartment or neighboring apartments by the portable washing machine, you will be held financially responsible for all damages.

Fire Extinguishers
Fire extinguishers should be kept in unit in a common area (e.g. under the kitchen sink) in case of emergency. For your safety and the safety of your neighbors, any fire extinguisher seen outside your front door will be removed and place inside the apartment by a Westdale Pointe staff member. In the event of a fire, please call 911 immediately.

Patios and Breezeways
In order to enhance the appeal of our community it is the responsibility of everyone to maintain the common areas and breezeways in a clean and neat manner. Patios and balconies must ONLY contain: patio-type furniture, bikes, and plants. All other objects must be stored in the storage areas (e.g. clothing, strollers, garbage, etc…). If you are unsure if an item is permitted on the patio, please ask an office staff member. We will be more than happy to assist with personalizing your space per the community policies.

Pets Policies
Please remember that your furry family members also need to follow our community policies. Pet Owners must pick up after your pet each and every time. This is not only a lease agreement violation, but a violation of city ordinances. Your pet must be on a leash at all times when outside of your apartment and they cannot be left unattended on your patio. Every violation of these rules will result in a $35 fine that will be due immediately. Unauthorized animal in your apartment will be an automatic $100 fine. To avoid this fine, please visit the office to add your pet to your account.

Online Payments and Service Requests
Remember: Westdale Pointe is a green property meaning all maintenance request and rent payments are to be submitted online through www.Westdale-Pointe.com or www.RentPayment.com. Register your account by using your Resident ID#: ^UserCode^.

The post March 2017 Newsletter appeared first on Westdale Pointe Blog.

STEP 1:
Register Account on Resident Services

Resident Services provides you 24/7 online account management access to check your balances, submit maintenance requests, pay bills online, write a review, check upcoming community events and much more! If your name and/or email addresses are incorrect, please contact your community leasing office to update your information. 

• Visit the Westdale Residents Login Page
• Click the link: Click here to register.
• Complete User Registeration:
  • Main Profile Resident Name
  • Resident ID/Registration Code
  • Email Address
  • Password
  • Security Question
• Verify your email address by clicking the link in the User Confirmation notification email in your inbox.

STEP 2:
Register Account on Rent Payment

Westdale Management currently uses a third-party online rent payment system through RentPayment.com. Rent Payment can be easily accessible through Resident Services from the Pay Online tab once it has been set up.

• Click here to register your account on RentPayment.com
• Enter your Resident ID
• Enter your Personal Information used for your Resident Services login:
  • Email Address
  • Phone Number
  • Username
  • Password
• Proceed to set up Auto Pay or Make a Payment

Other Ways to Pay Rent

If you choose not to make payments online, other ways to submit your rent payments are:

• At the Leasing Office: Payments are accepted during office hours to a leasing staff member only. 
• By Mail
  Note: If you are mailing in your payment, we recommend that you mail at least 2 weeks in advance or send it “confirmation delivery” in order to ensure that your payment is received on-time. Westdale Management is not be responsible for lost mail or mail that is not delivered in a timely manner. Checks are processed the same day they are delivered to the office by our mail carrier, not by post-marked dates.

Accepted Forms of Payment

• Automatic Debit from Your Checking Account (through RentPayment.com only)
• Personal Checks
• Debit Card (through RentPayment.com only)
• MoneyGram Location – find nearest location
• Cash and Post-dated Checks are NOT accepted

Note: All payments must be made out to Westdale Pointe Apartments. The office does NOT hold checks for any reason. All checks received are processed and deposited the same business day.

We appreciate you for choosing our community as your home and want you to feel comfortable to voice concerns as well as know that anything you share will be kept with the highest level of confidence. If you have any questions, feel free to stop by, email or call us.

The post PAY ONLINE THROUGH RESIDENT SERVICES appeared first on Westdale Pointe Blog.